Customer's Obligations and Risks

Customer’s Representations.

Container Delivery Service.

The property to be stored inside the container(s) consists generally of household and/or business belongings.

*    Customer is the lawful owner or has the right to possess and is lawfully authorized to store all belongings in each container.

*    Customer is the authorized agent of the lawful owner and/or any holder of a lien or security interest and has full power and authority to enter into contractual relationship with Box-n-Go.

*    Belongings to be stored are not subject to any lien or security interest or other encumbrances of others and may become subject to Box-n-Go lien.

Customer warrants that belongings in each Container do not include Prohibited Items.

Container Packing.

    Customer assumes all liabilities arising from operation of Box-n-Go equipment included with the package of services ordered. The use and operation of such equipment can cause injury or death to Customer or others. Customer at its sole and exclusive risk and expense is responsible for:

(a)    being personally or having designated authorized agent present at the agreed upon delivery address during the scheduled delivery appointment time to specify the container placement and sign the contract documents. Customer not present at the time of delivery will have the delivery reservation cancelled and their accounts will be accessed the cancellation/re-scheduling fee in addition to scheduled delivery charge;

(b)    ensuring the availability of ample space and clearance for the container placement. If applicable, providing Box-n-Go personnel with a written permission to enter the Customer’s property and operate Box-n-Go Equipment on Customer’s property (Box-n-Go Equipment requires a minimum of 8’-3” vertical clearance);

(c)    replacing any and all paving and other surface improvements, landscaping and vegetation that may be damaged by the Box-n-Go truck or forklift whether or not on Customer’s property;

(d)    inspecting the containers delivered to Customer by Box-n-Go. Customer further agrees that by placing their belongings inside the Box-n-Go containers, they signify that subject containers are satisfactory for the use as intended by the Customer;

(e)    some municipalities regulate the placement of storage containers in the public right of way.  In such instances, permits must be acquired by Customer. It is Customer’s responsibility to find out whether such permits are required in their municipality and obtain said permits at their cost, and in advance. Box-n-Go will NOT arrange for those permits and will not be responsible for any damages, losses, fines, parking violations or towing and other fees associated with the Customer’s failure to obtain them.

Limitation on Value of Goods Stored.

Customer is responsible for packing of all goods for transit including loading and unloading each Container with Goods not exceeding a maximum weight limit of 2,000 pounds, evenly distributed throughout the container; cushioning of Goods in each Container or otherwise protecting them using Customer’s supplied protective padding materials against loss or damage due to overloading, shifting or movement of the goods during normal container handling and transportation. If Goods are packed into boxes, each box shall be packed using proper and adequate packing and cushioning materials to avoid damage; It is recommended for Customer to keep an itemized record of all gods packed as well as photograph or videotape of goods in “as packed” condition.

Transportation of any container(s) is subject to state and federal over-the-road weight limits. If the goods loaded into any one of Customer occupied container(s) exceed the maximum allowable weight limit of 2,000 pounds, additional charges and fees may apply, Customer may be required to immediately remove some Goods stored in a container or the service contract may be terminated.

Each container must be locked with Customer’s own padlock (1½” minimum size) having security equal to or better than a padlock offered for sale by Box-n-Go. Customer may not provide a key or any combination to the lock to Box-n-Go, Box-n-Go employees or agents.

Containers that are not packed or padlocked properly may not be picked up.
   

Container Pick Up.

Customer agrees not to pack Goods with the total value in excess of $5,000 per container, or $20,000 per all containers, without the prior written express consent of Box-n-Go.

Change of Address Notification.

Customer is responsible for returning of Box-n-Go Equipment in the same condition as when received from Box-n-Go (both at the beginning and end of the usage period). Customer assumes full responsibility for damage, loss or destruction of Box-n-Go Equipment provided to the customer as a part of the package of services rendered. At no time does Customer has the ownership rights in the Box-n-Go Equipment and no Equipment alterations of any kind are permitted;

Customer is also responsible for granting or securing for Box-n-Go easement or license to enter the property to place and retrieve the container(s). In some cases, Box-n-Go is faced with the necessity to remove its container(s) from Customer’s property (for example, when Customer is not making appropriate payments). In such cases Customer will be notified in advance of such planned removal.

Minimum Charges.

When Customer changes their place of residence or Billing or Mailing addresses from the addresses provided to Box-n-Go, Customer shall give Box-n-Go a written notice of such change within ten (10) days of the change.

Closing of the Account.

Should Customer terminate their Agreement with Box-n-Go prior to the end of their contract term, each container rented (whether for storage or moving) will be subject to minimum rent charges regardless of the actual storage duration. Any such minimum rent charges are in addition to transportation, other fees and charges that may be due.

Clean-up and refuse.

Upon move out Customer has the option to:

    (a)    pick up their Goods at the Box-n-Go storage facility, where Customer’s container(s) are stored, with a minimum of two hour notice. In the absence of such notice, Customer will be required to wait while their container(s) are brought to the access area. Dock move out charges at then current rates may apply. Only Customer or their authorized agents are allowed access. A proper current form of identification is required. Disposal or dumping of any belongings or trash items at or near Box-n-Go premises is strictly prohibited. A current published clean up fee will be applied to Customer’s account for non-compliance.
    (b)    request transportation of the container(s) to a designated location(s) with at least fifteen (15) days notice, subject to Box-n-Go Service Area limitations and the Transportation Charge(s) at the Box-n-Go then current published rates. Container(s) redelivery scheduling is subject to availability. Additional rush delivery charges may apply for any transportation services ordered with less then fifteen (15) days advance notice.

The container(s) will be redelivered to Customer only upon receipt of instructions from Customer and only upon receipt of payment for all outstanding amounts due. Customer assumes all risks including but not limited to the risk of loss, theft or damage to their stored goods or other property if:

    (a)    Customer authorizes another person to access or demand redelivery of the container(s);
    (b)    Customer authorizes Box-n-Go to redeliver the container(s) without customer’s presence; or

Road, access, weather, act of God or any other cause beyond Box-n-Go reasonable control hinder or prohibit Box-n-Go from timely redelivering the container(s) despite Box-n-Go’s reasonable efforts to do so.

Disclosure of Risks.

Customer must clean all articles and refuse out of the container(s) prior to turning the containers over to Box-n-Go. Should any container contain any articles or refuse Customer may be charged a Cleaning/ Disposal Fee.

Hazards Acknowledgement.

Indemnification.

Customer acknowledges that there are many hazards associated with placing and retrieving Box-n-Go storage containers. Such hazards are, but not limited to, as follows:

-    locating the containers on the lawn or uneven pavement surface
-    locating the containers on a steep incline
-    locating the containers in a narrow access area
-    locating the container(s) in an area where they may become a hazard
-    locating the containers in an area with overhanging branches, wires or other clearance hazards
-    locating the containers in an area with a potential for unit flooding
-    locating the container(s) in any area not directly owned or controlled by Customer
-    locating the container(s) in any area deemed potentially hazardous by Box-n-Go representative

Changes in Rental Rates and Other Charges.

Customer expressly agrees to indemnify, defend and hold harmless Box-n-Go and its officers, directors, managers, employees and agents from any and all claims, losses, damages, liabilities and expenses (including reasonable attorneys’ fees) whatsoever, whether direct or indirect, asserted against, imposed upon or incurred by Box-n-Go resulting form or arising out of Box-n-Go placing/retrieving, or attempting to place/retrieve, Box-n-Go storage container(s) as requested and/or agreed to by the Customer.

Right to Enter, Inspect and Repair Container.

All published Box-n-Go rental rates and other charges and fees are subject to change at any time, whether during or after the initial term. Such changes will become effective upon a 30-day advance written notice given by Box-n-Go to the last known address of the Customer. Customers receiving term commitment discounts will not be affected by such change until the expiration of their original term commitment.

Referrals.

Box-n-Go, on behalf of any lawful governmental authority, retains the right to remove Customer’s padlock from the container and open the container without prior written notice in the event of a perceived imminent threat to public health, property or the environment, other emergency such as fire, flood, infestation, or government or court order to open the container.

Additionally, Customer understands and agrees, and does hereby grants to Box-n-Go the right to open, review the contents of, or otherwise enter the Customer’s container upon receipt of a written notice from Box-n-Go requesting Customer’s presence and/or correction of the problem or Customer’s failure to appear for examination of the container within 48 hours (in case of Prohibited Goods suspicion) or 3 days (in all other cases), based on:

    (a)    Box-n-Go has reason to believe that container contains one or more Prohibited Items, or container emits an offensive odor, or container leaks fluids;
    (b)    Box-n-Go is complying with all applicable local, state or federal laws, rules, ordinances or regulations governing hazardous or toxic substances, materials or wastes (including any investigation or any clean up, removal or restoration work);
    (c)    Box-n-Go requires to make repairs or alterations to the container or any such other appropriate actions as may be necessary to preserve the container;
    (d)    Box-n-Go is terminating the rental agreement and desires to remove all personal property from it.

If Box-n-Go opens container and does not choose to terminate the rental agreement due to any violation, Box-n-Go shall replace the padlock with one of the padlocks provided by the Customer or with one of its own padlocks, in which case Customer will be charged for the cost incurred. Box-n-Go will not be liable for the loss of Customer’s lock should it be removed during the access to the container as described above.

Access to Customer’s Goods at Box-n-Go Storage Center.

Box-n-Go may suggest or refer Customer to an independent company providing supporting services, such as packing, moving, transporting, etc. Box-n-Go reserves the right to either issue or withhold such advice irrespectively of whether it receives commission or other compensation from the service provider, and irrespectively of whether such service provider is related to or affiliated with Box-n-Go.  No such reference shall mean that Box-n-Go is vouching for Independent Service Provider, guaranteeing quality of any of its services, or taking responsibility for any loss or damage arising there from.  It is Customer’s exclusive duty and responsibility to investigate any Independent Service Provider’s business. Box-n-Go does not control the procedures or policies of such Service Providers. Box-n-Go does not collect the fees on behalf of the Independent Service Providers and all the money owed for the third party services hired by Customer shall be paid directly to the Independent Service Providers and are subject to their billing policies.

Customer is entitled to access their Goods stored at Box-n-Go storage facility during the normal business hours, provided that all rent and other charges have been paid in full and Customer’s account is otherwise current.

Customer agrees to give Box-n-Go at least two (2) normal business hours advance notice that the Customer desires access at Box-n-Go storage facility to Customer’s goods. In the absence of such notice, Customer will be required to wait while their container(s) are brought to the access area.

Only the Customer or their authorized agents are allowed access. A proper current form of identification is required.

Disposal or dumping of any belongings or trash items at or near Box-n-Go premises is strictly prohibited. A current published clean up fee will be applied to Customer’s account for non-compliance. Dumpsters may be used for a fee.